Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer
Practice physical distancing to limit the number of people come into close contact with
Stay home and only leave for essential trips to obtain food or medication
Avoid touching your eyes, nose, and mouth with unwashed hands
If you are ill, or if you have travelled, you are ordered to stay home by the Medical Officer of Health for 14 days
Only essential businesses remain open. These businesses maximize physical distancing and limit in-person access as much as possible
With the global COVID-19 or Coronavirus pandemic, this can be a stressful time for us all. As governments from all levels work to coordinate their response, people in Ottawa are urged to stay up to date on prevention measures and latest updates from Ottawa Public Health.
Telehealth Ontario For medical advice, you may contact Telehealth Ontario, a free, confidential service. A Registered Nurse will take your call 24 hours a day, seven days a week.
Distress Centre of Ottawa & Region Situations like COVID-19 can affect your mental health. Please reach out and ask for help, the Distress Centre of Ottawa & Region is available 24/7 to talk.
Social Services If you are in need of social services, please call 2-1-1.
With more cases of COVID-19 confirmed in Ottawa, including confirmation of community spread, we are urging that everyone either practice physical (social) distancing or self-isolate if applicable.
For individuals with respiratory symptoms (such as fever, cough)
You must self-isolate for 14 days, or 24 hours after symptoms have FULLY resolved, whichever is longer
You must not leave your home if you have respiratory symptoms
If your symptoms are worsening to a point where you cannot manage at home, please visit your nearest emergency department
For individuals who are returning from travel
You must self-isolate for 14 days. Do not go to community settings including the grocery store. If you need groceries or other essential items, have a family member, friend or neighbour do this for you and leave items at the door.
If you have respiratory symptoms, follow guidance in the section above
For ALL Ottawa residents (except those listed above)
Practice physical (social) distancing –Avoid all non-essential trips in the community
Household contacts (people you live with) do not need to distance from each other unless they are sick or have travelled within the past 14 days.
Cancel ALL group gatherings
Connect via phone, video chat or social media instead of in person
Talk to your employer about working from home (if possible)
Avoid visiting elderly friends or relatives unless the visit is essential.
Keep windows down for essential community trips via taxi or rideshares
You can go outside (for example - to take a walk). While outside, avoid crowds and maintain a distance of two metres (six feet) from those around you.
Ottawa Public Health continues to work closely with local hospitals, health care partners, the Ministry of Health, Public Health Ontario and national partners to monitor and detect any cases of COVID-19 in the community.
Ottawa's Chief Medical Officer continues to recommend social distancing as a best practice for all residents, while some residents are at home in self-isolation. Though these measures are undoubtedly necessary, they can also produce significant social and economic strain.
If you are interested in volunteering to help during this difficult time, please fill out the form included below. Although the number of neighbours in need of help is not yet high, it may grow in the coming weeks. This is a quickly evolving situation and if a centralized volunteer base is created, we will redirect volunteers there.