Ottawa residents who call police for help will have more clarity and reassurance while they wait. Through CommunityConnect, the Ottawa Police Service (OPS) is introducing a new way to keep callers informed and engaged, offering text updates and feedback opportunities that put community connection at the heart of public safety. Beginning January 15, many residents and callers who contact OPS for help will receive timely text updates confirming their call was received, outlining next steps and providing a case number. These updates are designed to reduce uncertainty while residents wait for assistance, improve transparency and strengthen communication between OPS and the community. When applicable, texts may also advise if police response will be delayed. Once the call is cleared, residents will receive a link to a short voluntary survey about their experience with OPS call takers and officers. Surveys will be available in both English and French and no confidential information will ever be shared by text. Visit ottawapolice.ca for details.
