Service Ottawa, also known as 3-1-1, is the City’s primary customer service tool.
If you have a service request, please call 3-1-1 directly.
Requests can be sent by e-mail to [email protected], remember to cc: [email protected]
You can also create an account at http://myservice.ottawa.ca and file a report online.
Or you can directly make 3-1-1 service requests using the links below:
Roads, sidewalks and paths
- Pothole on the Road
- Parked or stopped in a bike lane
- Area Between Road and Sidewalk (Easement)
- Curb or Gutter
- Gravel Shoulder
- Wild Parsnip, Poison Ivy or Giant Hogweed on sidewalk or road shoulder
- Wild Parsnip, Poison Ivy or Giant Hogweed in ditches
- Wild Parsnip, Poison Ivy or Giant Hogweed on area between road lanes (median)
- General Sidewalk Maintenance
- Winter Sidewalk Maintenance
- Ditches
- Broken or Missing Public Waste Containers Next to Roadway
- Full Public Waste Containers Next to Roadway
- General Road Maintenance
- Winter Road Maintenance
- Pay And Display Machine
- Drain Covers on the Road
- Property damaged by city vehicle
- Dead Animal on the Road
- Road Damaged
- Abandoned shopping cart
- Street Lighting
Water and environment
- City Trees - Brush/Wood Removal
- City Trees - Stump Removal
- City Trees - New Tree Maintenance
- City Trees - Insect Infestation
- City Trees - Determine Ownership
- City Trees - Trees in Trust
- City Trees - Determine Health
- Graffiti - OC Transpo
- Graffiti - Public Property - Offensive
- Graffiti - Public Property - Vandalism
Bylaws
- Fire hydrant or route
- Disabled parking spaces
- Unauthorized vehicle parked in your space
- Intersection
- Municipal Park
- No Parking Zone
- No Stopping Zone
- Winter Overnight Parking - Restricted Zone
- On Sidewalk
- Too Far From Curb (impeding traffic)
- Street - Over time limit
- Oversized Vehicle
- Front Yard Parking
- Parking - public lanes and alleys
- Parking - laneways and driveways
- Graffiti on private property - Offensive
- Graffiti on private property - Vandalism
- Smoking at a City Facility/Property
- Smoking in a Common Area
- Smoking at a Hospital or Long Term Care Facility
- Smoking at a Restaurant, Bar, Patio
- Smoking at a School
- Smoking Shisha/Hookah
- Tobacco Retail Sales to Minor
- Tobacco Retail Signage Violation
- Tobacco Retail Signage Request
- Smoking in the Workplace Violation
- Dog Previously at Large
- Dog Barking
- Dog in Park
- Unlicensed Dog
- Lost My Pet
- Dog Muzzle Order Violation
- Stoop and Scoop Violation
- Pitbull Issue
- Unlicensed Cat
- Cat Disturbance
- Illegal Exotic Animal
- Too Many Animals
- Private Property Maintenance - Building Exterior
- Private Property Maintenance - Building Interior
- Private Property Maintenance - Business Premise Inspection
- Private Property Maintenance - Derelict Vehicle
- Private Property Maintenance - Elevators
- Private Property Maintenance - Exterior Debris/Waste
- Private Property Maintenance - Grass/Long Weeds
- Private Property Maintenance - Abandoned shopping cart
- Machinery Noise
- Car Alarm Noise
- Construction Site Noise
- Delivery Vehicle Noise
- Garbage Noise
- Loud Noise
- Shouting
Garbage and recycling
- Black Box Collection - Houses
- Blue Box Collection - Houses
- Order a Garbage and Recycling Collection Calendar (Calendar A)
- Order a Garbage and Recycling Collection Calendar (Calendar B)
- Garbage Collection
- Special Consideration
- Green Bin Collection
- Obtaining All New Bins
- Obtaining a New Black Box
- Obtaining a New Blue Box
- Obtaining a New Green Bin
- Obtaining a New Kitchen Container
- Christmas Tree Collection
Recreation and culture
- Abandoned shopping cart in a City Park
- Grass in City Park Requires Maintenance
- Wild Parsnip, Poison Ivy or Giant Hogweed in municipal park
- Ball Diamond Field Requires Maintenance
- Garbage Cans in Parks
- Shrub or Bush in City Park Requires Maintenance
- Trail/Pathway in City Park Requires Maintenance
Property violations
Health and safety
Reporting a concern to Service Ottawa is the most efficient means toward ensuring your service request is responded to in an organized and timely manner.
If upon completion of a service request you do not feel your concerns were fully addressed, I welcome you to e-mail my office at [email protected] with your service request number so that our office can follow up with responsible staff to ensure your unique needs are met.