April 7, 2023 storm response newsletter from Rawlson King, City Councillor for Rideau-Rockcliffe.
I toured Rideau-Rockcliffe this morning, including Manor Park, Overbrook and Rockcliffe Park. Thank you to those residents who have been helping their neighbours in the aftermath of the ice storm. My sincere thanks also to Rideau-Rockcliffe community associations that have been monitoring their neighbourhoods to ensure residents are coping well through this ordeal. While power has been restored to the majority of the Ward, there are still several pockets here that need to be reinstated.
The continuous accumulation of ice caused by Wednesday’s freezing rain event resulted in significant damage to trees - and to Hydro Ottawa's equipment and wires. Restoration efforts were slowed as a result of unsafe conditions, including falling trees, branches on overhead wires, and downed power lines. Today, high winds (up to 60km/h) were expected, potentially impacting the safety of crews and estimated restoration times and efforts.
Hydro Ottawa will continue to post information regarding these ongoing outages on its website, outage map, and its Twitter account.
If you are without power and you do not see your neighbourhood reflected on the outage map, you can report this in two ways:
- Call the 24/7 outage hotline at 613-738-0188
- Submit a report online through the MyAccount customer portal
Customer-owned equipment
If you have electrical equipment - such as a meter mast - that was damaged by the storm, the Electrical Safety Authority (ESA) has a tool to help you find a licensed electrician who can complete repairs. Please click here.
Community Centres Open
- Saturday, April 8, 8 am to 8 pm
- Sunday, April 9, 8 am to 8 pm
- Monday, April 10, 8 am to 6 pm
Visit the Complex's website for more details and contact information.
- Saturday : 9 am - 4 pm
- Sunday : 9 am - 4 pm
- Monday : 8 am - 9 pm
3-1-1 Call Centre
Financial Assistance
What to do with debris and waste
Debris separation:
- Household waste: Place at the curb or the edge of your poroperty as part of regular garbage and recycling collection.
- Organic waste: Spoiled organics can be stored in the freezer then place at the curb for weekly green bin pickup.
- Tree cuttings, branches and brush: Place at the curb separate from non-organic, storm-related waste.
- Household hazardous waste: Visit the Waste Explorer on ottawa.ca for disposal information.
Trees
- Forestry Services has received over 1800 requests for service.
- Staff are prioritizing work to address downed trees and broken or hanging limbs that are blocking streets or that may otherwise pose a hazard to residents or property. Cleanup will be a multi-week effort involving multiple teams and partners.
- Starting Friday, April 7, tipping fees at the City’s landfill site at the Trail Waste Facility (4475 Trail Road) will be temporarily waived for residents with organic storm-related waste such as tree-cuttings, brush and branches.
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The Trail Waste Facility is open:
- Easter Monday (Monday, April 10) from 9 am to 5 pm
- Saturday, April 15 from 8 am to 4 pm
- Monday to Friday from 7 am to 6 pm
Food spoilage
- Spoiled organics can be stored in the freezer until your next green bin pickup.
- The City is monitoring the risks of food spoilage due to prolonged power outages and will advise of targeted collection if necessary. For now, residents are encouraged to use their green bin, and to consider public health guidance on food safety during an outage.
Who to Call
- 9-1-1
For life-threatening emergencies - 2-1-1
For information on provincial government and local community-based health and social services including food - 3-1-1
For City of Ottawa services such as garbage collection, by-laws, forestry services and childcare services - 613-738-0188
For inquiries to Hydro Ottawa about power outages -
1-800-434-1235
For inquiries to Hydro One about power outages
We are here to help
For urgent and after-hours issues, please call 3-1-1.
