Annual Frozen Water Pipes Service Notices 2025
The number of customers without power continues to decline significantly. We are aware of some pockets of the city, however, that will remain without power overnight and into tomorrow. That includes about 9,000 Hydro One customers in the south end and about 2,000 to 3,000 customers in the west end. There is also a pocket of Hydro Ottawa customers in the City View/Meadowlands area that will remain without power until Saturday evening (April 8).
Given that tomorrow, April 8, is not a statutory holiday, the City will have 32 facilities available for residents to access, during operating hours, should they need any on-going assistance. The full list of facilities has been updated on the City’s storm website: Storm cleanup - April 2023 | City of Ottawa.
Community Supports
The City continued to support residents without power today, April 7, in a variety of ways, including:
- Water distribution services.
- Battery pack distribution with Hydro Ottawa, to customers requiring them in order to continuously run medical devices.
- Wellness visits by Ottawa Fire Services and the Ottawa Police Service, to support vulnerable residents in areas without power.
- Food security-related requests for service, including the delivery of hot meals to two seniors’ residences.
In addition:
- 3-1-1 was able to clear their backlog of calls late Thursday evening (April 6). While they continued to receive storm-related calls today (April 7), call volumes have returned to normal.
- City of Ottawa social media updates have been posted on a number of topics such as: how to stay warm during a power outage; storing spoiled food in the freezer until weekly curbside green bin pick-up; and, the safe use of generators.
