Connect for help


Stressful events can be difficult and it is entirely normal for them to affect you. These effects can be long-lasting. Never hesitate to ask for help.

Here are some resources:

Where can I get help?

Ottawa residents and families can access community mental health resources available in Ottawa: 

  • The Distress Centre answers calls 24 hours a day, seven days a week, with crisis line specialists providing confidential support. Callers can reach the Centre at 613-238-3311.
  • The Mental Health Crisis Line answers calls for people ages 16 or older 24 hours a day, seven days a week. Callers can reach the line at 613-722-6914. 
  • Tel-Aide Outaouais offers French-language mental health telephone support from 8 a.m. to midnight every day. Ottawa residents can call 613-741-6433 and Gatineau residents can contact 819-775-3223.
  • The Kids Help Phone provides confidential 24/7 phone (1-800-668-6868), Live Chat ( and text (text TALK to 686868) counselling support to children, youth and young adults. 
  • The Youth Services Bureau (YSB) provides youth and family counselling, crisis support, a 24/7 crisis line at 613-260-2360, walk-in counselling and an online crisis chat service for youth at
  • The Walk-In Counselling Clinics provide free, confidential single session counselling sessions throughout Ottawa
  • Counselling Connect provides free access to a same-day or next-day phone or video counselling session. This service is for children, youth, adults and families in Ottawa and the surrounding area.
  • Ottawa Public Health Information at 613-580-6744 (TTY 613-580-9656).
  • 211 connects callers to community, social, government and health service information in Ottawa 24 hours a day, seven days a week. The service is free, confidential and multilingual.
  • is a simple way for children, youth and families to access the right mental health and addiction care, at the right time. Our partners provide care for every level of need. We match you with a partner that is best for your specific needs. also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.


AccessMHA is for anyone who is 16 years of age or older, living in eastern Ontario, and looking for mental health and/or substance use/addiction services. If you need help and support, and are not sure where to go, reach out to us and we will connect you to the service you need.

For more resources available in Ottawa, please visit our Mental Health and Substance Use Resource List web page.


Latest posts

Address: 110 Laurier Ave W, Ottawa, ON K1P 1J1