Hydro Restoration Update

Weather Event Response Update for June 1, 2022.

Power has successfully been restored to 99 per cent of all impacted Hydro Ottawa customers by the May 21 storm.

Hydro Ottawa indicated that their crews were extremely busy addressing outages, which I observed today in both Manor Park and Rockcliffe Park. Residents in both areas have reported successful power restoration but the work continues for some other residents.

If Hydro Ottawa customers in both of these communities and other areas of Rideau-Rockcliffe Ward continue to notice downed power lines in their backyard or neighbourhood - please stay at least 10 meters away from the wires, or from any objects that are in contact with the lines such as trees.

Please report it via Hydro Ottawa's 24/7 Outage Line at 613 738-0188 or online. This will ensure that the outage is automatically tied to your residence and that Hydro crews who are working 24x7 to restore the city are notified immediately.

To understand if you may need to make repairs caused by damage to customer-owned equipment at your residence prior to being reconnected, call 613-738-6418. 

Hydro Ottawa thanks residents for their patience during the prolonged outages and for enduring sporadic planned outages last night and today in order for crews to restore power to other customers in the areas as part of the storm efforts. Hydro Ottawa also indicated that it would reach out directly to customers who were placed on the priority restoration list.

Clean-up from the storm is on-going and you will notice City crews working to clear broken branches and felled trees. Please bundle up or stack larger tree and brush debris and leave it by the curb anytime. Ensure it is not blocking any sidewalks, paths, roadways or fire hydrants. Smaller yard waste can be put in yard waste bags, as usual. Dedicated clean-up crews will pick up this debris as they move through the city; this may not be according to your regular collection schedule. The crews may need extra time to collect all the items, so please be patient and leave these items at the roadside, separate from non-organic debris.


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Address: 110 Laurier Ave W, Ottawa, ON K1P 1J1