July 31 Newsletter 2020

Ottawa is increasingly becoming a biking city. As more and more residents are cycling, it has become clear that we need to ensure we have the supports in place to make the experience a positive one. This includes a Bike Parking Strategy that allows for convenient and accessible bike parking in our urban core.

Resident feedback is an important part of our engagement process. We welcome and encourage your feedback as we develop a bike parking strategy that will ensure the City is able to meet current and future demand for bike parking, and in doing so promote and encourage cycling.

• You can provide feedback on bike parking through the online survey until 11:59 pm on August 31. Complete the Survey here.
• The City will be hosting an opportunity for residents to directly engage in the process through some form of public open house or workshop in the Fall – Stay tuned for timing and details!

Long Weekend Schedule Changes

The following schedule changes will be in effect for Colonel By Day, Monday, August 3.

You can also find a list of City services and facilities affected by COVID-19 on ottawa.ca and octranspo.com.

Client services

• The 3-1-1 Contact Centre will be open for urgent matters that require the City’s immediate attention. Call 3-1-1 or 613-580-2400 (TTY: 613-580-2401) to speak to a customer service representative.

Green bin, recycling and garbage collection

• There will be no curbside green bin, recycling or garbage collection on Colonel By Day. Pick-up will take place on Tuesday, August 4. Collection will be delayed by one day for the remainder of the week.
• Multi-residential garbage containers will be collected on the regular scheduled day. Multi-residential recycling, green bin and bulky-item collection will be delayed by one day for the remainder of the week.
• The Trail Waste Facility will be open.

Parking and roads

• All City of Ottawa parking regulations and restrictions will apply on Colonel By Day. Please note, due to the COVID-19 pandemic, parking control officers are not monitoring overtime parking on streets with no posted signs.

Transit

• On Monday, August 3, OC Transpo bus service will operate on a Sunday schedule, with select trips on Routes 61, 63 and 75 extended to Gatineau in the morning peak period, and from Gatineau in the afternoon peak period.
• O-Train Line 1 will operate on a reduced weekday schedule, and O-Train Line 2 replacement bus service will operate on a Sunday schedule.
• Use OC Transpo’s Travel Planner to plan your trip.
• Masks or alternative face coverings are mandatory on buses and trains and inside stations and shelters. Help slow the spread of COVID-19 in Ottawa: don’t take public transit if you’re feeling sick, do a self-assessment before leaving home, use the hand sanitizer dispensers in select stations and always wash your hands thoroughly when you reach your destination.
• The OC Transpo Customer Service Centre at the Rideau Centre will be open on Monday, August 3 from 10 am until 6 pm. All other OC Transpo customer service centres continue to be closed until further notice. You can buy or load a Presto card at:
• Ticket machines at all O-Train Line 1 stations and the Ottawa International Airport
• Shoppers Drug Mart, Loblaws and Real Canadian Superstore locations
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• You can load your ParaPay account on octranspo.com or by calling 613-741-4390.
• OC Transpo Customer Service (613-741-4390 or TTY: 613-741-5280) will be open from 7 am until 9 pm.
• You can plan Société de transport de l'Outaouais (STO) trips usingPlani-bus.
• Para Transpo will operate a holiday service. Regularly scheduled trips for Monday, August 3 will be automatically cancelled. You can book trips for that day now by calling 613-244-7272 or by using the online booking system. Masks or other face coverings are mandatory on Para Transpo vehicles. Please do a self-assessment before you leave home and don’t take Para Transpo if you are sick.
• Para Transpo operations:
  • The reservations line (613-244-7272) will be open from 7 am until 5 pm.
  • The trip cancellation and general inquiries line (613-244-4636) will be open from 6 am until midnight.
  • The Taxi Coupons line (613-842-3670) will be closed.

Recreation services

• Beaches, wading pools and splash pads will be open, weather permitting.
• Some indoor pools will be open for public swimming, with modified schedules.
• Most registered programs are cancelled, but check with your facility to confirm as some exceptions will apply.

Ottawa Public Health

• The Brewer Assessment Centre will be open from 9 am until 3:30 pm on Saturday, August 1, Sunday, August 2 and Monday, August 3.
• The Moodie Care Clinic will be open from 9 am until 3:30 pm on Monday, August 3.
• The Heron Care Clinic will be closed.
• TheSexual Health Clinic and satellite clinics will be closed. 
• The Site program office and supervised consumption services at 179 Clarence Street will be closed. The Site mobile van will operate from 5 pm until 11:30 pm.
• The Ottawa Public Health Information Centre will be closed for general calls.
• Ottawa Public Health’s COVID-19 phone line at 613-580-6744 will be open from 8:30 am until 4 pm.
• Dental clinics will be closed.
• Parenting in Ottawa drop-ins and phone support for breastfeedingparents is closed.
• The baby help line will be open from 9 am until 3 pm on Saturday, August 1 and Sunday, August 2 for families of babies up to one year old. The baby help line will be closed on Monday, August 3.

Cultural services

• The Karsh-Masson Gallery, Barbara Ann Scott Gallery and the City Hall Art Gallery at City Hall will remain closed.
• City of Ottawa arts centres, galleries, theatres and museums will remain closed.

Archives services

• The City of Ottawa Archives Reference Services and Gallery 112 will remain closed.

Municipal child-care services

• AllMunicipal Child-Care Centres will be closed on Monday, August 3.

Library Services

• All Ottawa Public Library branches that have been open for contactless or curbside services will be closed on Monday, August 3.

Museums and Historic Sites Update

The City will reopen its museums and historic sites starting August 5 – with COVID-safety protocols in place to allow residents to safely explore our local history.

Visitors are asked to book their visit online at ottawa.ca/museums by 4 pm one day prior to their planned visit. Only a certain number of visitors can be admitted at once, to allow for proper physical distancing. As a result, anyone without a formal booking will only be admitted if capacity allows.

The museums and historic sites reopening include:

• Billings Estate National Historic Site
  2100 Cabot Street 
  ca/billingsestate 
• Cumberland Heritage Village Museum
  2940 Old Montreal Road 
  ca/cumberlandmuseum 
• Fairfields Heritage House
  3080 Richmond Road 
  ca/fairfields 
• Nepean Museum
  16 Rowley Ave 
  ca/nepeanmuseum 
• Pinhey’s Point Historic Site
  270 Pinhey’s Point Road 
  ca/pinheyspoint