Since January 1, 2025, the Ottawa Police Service has been conducting tow truck compliance checks to ensure adherence to the Towing and Storage Safety Enforcement Act (TSSEA), Compulsory Automobile Insurance Act (CAIA) and the Highway Traffic Act (HTA). Police checked tow truck operators, drivers, and vehicle storage facilities for compliance, resulting 168 charges against multiple companies and drivers. The main goal of this operation was to keep the public safe and protect consumers by making sure tow truck operators and drivers followed the rules. Key issues covered included showing information clearly, obtaining consent for services, and respecting inspection guidelines.
The towing enforcement team’s efforts demonstrate our commitment to safeguarding residents from unlawful towing activities," stated Acting Inspector Dave Merkel. "We will continue enforcing regulations that address public safety and accountability in the tow industry.” The Ottawa Police Service will continue to enforce towing industry compliance. If you need a tow, know your rights Know your rights when getting a tow | ontario.ca. If you have a towing complaint, you can submit it to the online portal Landing Page | TVSO. Businesses and drivers should be aware of their legal responsibilities under the TSSEA, CAIA and HTA.
