There are several ways you can connect with the City to report winter-related maintenance requests and accessibility concerns.
Online: Non-urgent requests, such as those that can wait for the next business day, may be reported on ottawa.ca:
- Winter road maintenance
- Winter sidewalk maintenance
- Gravel Shoulder
- Area Between Road and Sidewalk (Easement)
Phone : No access to the web or need to report a concern that requires immediate attention? Please call 3-1-1 or TTY 613-580-2401.
Canada Video Relay Services (VRS): The City of Ottawa is pleased to provide the Canada Video Relay Service (VRS) for people wishing to contact the City. Callers using VRS are connected with a sign language interpreter who provides real time interpretation for telephone calls. To reach the City of Ottawa through VRS, please dial 613-580-2400.
Where to park during a Winter Weather Parking Ban? During a ban, vehicles can be parked at certain park and ride locations, recreation centres, libraries and municipal parking garages. There are 20 parking lots available for use in the 2024/25 season, including 2 new lots at the Richelieu Vanier Community Centre and the Fallowfield Park and Ride. Once a ban is lifted, residents must remove their cars promptly so the parking spaces can once again be used for the regular activities at their locations. On street parking is available on designated commercial main streets to support local businesses; regular parking restrictions apply. More information on where to park during a Winter Weather Parking Ban is available at ottawa.ca. You can sign up to receive Winter Parking Alerts by email or download the City of Ottawa App for your Android or iPhone.
Be a Hydrant Hero: If you can, be a hydrant hero and shovel around your fire hydrant. An area of 0.5 metres (1 foot) around the hydrant allows Ottawa Fire Services to gain quick access to keep our community safe.
Winter Updates: To stay up to date on City of Ottawa Winter Operations, please visit ottawa.ca/winter.
