To help you prepare for the winter months, there are several ways you can connect with the City to report winter-related maintenance requests and accessibility concerns.
Online: Non-urgent requests, such as those that can wait for the next business day, may be reported on ottawa.ca:
- Winter road maintenance
- Winter sidewalk maintenance
- Gravel Shoulder
- Area Between Road and Sidewalk (Easement)
Phone : No access to the web or need to report a concern that requires immediate attention? Please call 3-1-1 or TTY 613-580-2401.
Canada Video Relay Services (VRS): The City of Ottawa is pleased to provide the Canada Video Relay Service (VRS) for people wishing to contact the City. Callers using VRS are connected with a sign language interpreter who provides real time interpretation for telephone calls. To reach the City of Ottawa through VRS, please dial 613-580-2400.
Winter Updates: To stay up to date on City of Ottawa Winter Operations, please visit ottawa.ca/winter.
