The City has several channels available to help you report winter maintenance-related requests and accessibility concerns. Non-urgent requests, such as those that can wait for the next business day may be reported on Ottawa.ca. Here are some quick links:
- Winter road maintenance
- Winter sidewalk maintenance
- Gravel Shoulder
- Area Between Road and Sidewalk (Easement)
For more information about City of Ottawa winter operations, please visit Ottawa.ca/winter. No access to the web or need to report a concern that requires immediate attention? Please call 3-1-1 or TTY 613-580-2401. The City of Ottawa is pleased to provide the Canada Video Relay Service (VRS) for people wishing to contact the City. Callers using VRS are connected with a sign language interpreter who provides real time interpretation for telephone calls. To reach the City of Ottawa through VRS, please dial 613-580-2400. For more information or to use this service, please visit the Canada Video Relay Service webpage.
Reporting issues: Once a winter weather event has passed, should you become aware of an issue on the City-maintained transportation network, submit a Service Request by calling 3-1-1, emailing [email protected] or online here.
Updates: For more information on the City's winter operations, please visit ottawa.ca/winter.
Winter Weather Storm Parking: Roads and Parking Services has been working closely with their partners in Parks Maintenance and Recreation, Cultural and Facility Services to expand the number of available parking alternatives during a winter weather parking ban for the 2023/24 season. For this season, 18 additional parking lots are being piloted to determine their level of use and success in consideration for permanent implementation for use during winter weather parking bans. In Ward 13, the following lots are available:
- Dr. John Hopps Park – 300 Den Haag Drive
You can be in the loop for when a ban is called by signing up for the winter parking mailing list: eSubscriptions sign up form | City of Ottawa