The City of Ottawa would like to remind residents of the following schedule changes and City service impacts for the Family Day holiday on Monday, February 19.
Client Service Centres
- The City’s 3-1-1 Contact Centre will be open for urgent matters only. Please visit ottawa.ca/311 for more information.
- All services at Ottawa City Hall (110 Laurier Avenue West), Ben Franklin Place (101 Centrepointe Drive), Kanata (580 Terry Fox Drive), Orléans (255 Centrum Boulevard) and the City’s Provincial Offences Court at 100 Constellation Drive will be closed.
- The Business Licensing Centre at 735 Industrial Avenue will be closed.
- The City of Ottawa Spay and Neuter Clinic at 26 Concourse Gate will be closed.
Green bin, recycling and garbage collection
- There will be no curbside green bin, recycling, garbage or bulky item collection on Monday, February 19. Pick up will take place on Tuesday, February 20. In addition, the collection will be delayed by one day for the remainder of the week.
- Residents can sign up to receive collection reminders and service alerts by email or phone call at ottawa.ca/CollectionCalendar.
- Multi-residential garbage containers will be collected on the regular scheduled day. Collections of multi-residential recycling containers, bulky items and green bins will be delayed by one day for the remainder of the week.
- The Trail Waste Facility will be open on Monday, February 19 from 9 am to 5 pm.
Parking
- All City parking regulations apply.
Transit Services
- OC Transpo buses and O-Train Line 1 will run on a normal weekday schedule.
- Rural Shopper Route 301 will not be running.
- On Family Day and on every Saturday, Sunday and statutory holiday, take advantage of the 2-for-1 DayPass, where two customers, 13 years of age or older, can ride all day for $11.75. Kids 12 and under can ride for free every day on OC Transpo buses, the O-Train and Para Transpo.
- Going to Winterlude on Family Day? Ride the Sno-Bus for free to several official Winterlude sites across Ottawa and Gatineau. Visit octranspo.com for more information
- The Rideau Centre OC Transpo Customer Service Centre will be open.
- The OC Transpo Lost and Found will be closed.
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Para Transpo:
- Regular bookings or recurring trips are automatically cancelled on Monday, February 19. Customers can book trips for Family Day by calling 613-560-5000 or using My Para Transpo(link is external) up to seven days in advance.
- Para Transpo customers can also text 57272 to connect with customer service representatives from 6 am to 12:30 am for cancellations or information.
- The reservations line will be open from 7 am to 5 pm.
- The trip cancellation line will be open from 6 am to 12:30 am.
- The Taxi Coupon line will remain open.
- For more information on Family Day service, visit octranspo.com or call (613) 560-5000. You can also connect with OC Transpo through Facebook(link is external), X (formerly Twitter(link is external)) and Instagram(link is external).
Recreation and cultural services
- Most indoor pools, arenas, and recreation and fitness centres will be open or operating on a modified schedule. Please check ottawa.ca for details. Please note that some regular public swims may be cancelled on short notice due to a shortage of lifeguards. It is recommended you confirm by checking with the facility before leaving home.
- All City-operated museums, Shenkman Arts Centre and Meridian Theatres @ Centrepointe will be closed on Monday, February 19.
- Arts Court, Nepean Creative Arts Centre and Nepean Visual Arts Centre will be open regular hours.
Ottawa Public Health
- The Site program(link is external) office and supervised consumption services at 179 Clarence Street will be closed. The Site mobile van will operate from 5 am to 11:30 pm.
- Visit the ParentingInOttawa(link is external) web page for vaccination clinic hours and availability.
- The Sexual Health Clinic(link is external) and satellite clinics will be closed.
- Dental clinics(link is external) will be closed.
- The Parenting-In-Ottawa drop-ins(link is external) will be closed on Monday, February 19.
- Visit the COVID-19 Vaccine page(link is external) for vaccination clinic hours and availability.
- Connect with a registered nurse from Health811(link is external) for free, secure, and confidential health advice. Service is available in English and French, with translation support also offered in other languages.
- Our immunization program telephone line will be closed. You can update your child's immunization record using either the CANImmunize App(link is external) or the Immunization Connect Ontario (ICON) Tool(link is external). For more information visit our Updating and Retrieving Immunizations web page(link is external).
Employment and Social Services
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All four Employment and Social Services offices will be closed on Monday, February 19:
- 370 Catherine Street
- 2339 Ogilvie Road
- 100 Constellation Drive
- 2020 Walkley Road
Municipal child care services
- All municipal child care centres will be closed on Monday, February 19.
Ottawa Public Library
- All Ottawa Public Library branches will be closed on Monday, February 19. Digital content, services, and program listings are available through the Ottawa Public Library website(link is external). Virtual programs are available on OPL’s YouTube channel(link is external). Regular hours resume on Tuesday, February 20.
- A reminder that 10 OPL branches and InfoService(link is external) are open Sundays from 10 am to 5 pm. The branches,Beaverbrook(link is external), Cumberland(link is external), Greenboro(link is external), Hazeldean(link is external), Main(link is external), Nepean Centrepointe(link is external), North Gloucester(link is external), Orléans(link is external), Ruth E. Dickinson(link is external), and Stittsville(link is external), and Library InfoService(link is external) are open on Sundays from 10 am to 5 pm across Ottawa.
