March 22

COVID-19 Guidance for Multi-Unit Dwellings

What is COVID-19?
The Novel Coronavirus (COVID-19) is known to cause infection in the respiratory system. Those who are infected with COVID-19 may have little to no symptoms or may not know they have symptoms because they are similar to a cold or flu. Symptoms include fever, cough, difficulty breathing and pneumonia and may take up to 14 days to appear after exposure to COVID-19.

Current evidence shows that the COVID-19 virus spreads from person-to-person through direct contact or over short distances by droplets that fall quickly to the ground and do not stay suspended in the air. This includes when an infected person coughs or sneezes, and through prolonged personal contact, such as touching or shaking hands. Temporary contamination of surfaces can occur from these droplets or from contaminated hands. At this time, there is no evidence that transmission of COVID-19 through ventilation systems takes place.

It is important to recognize that the COVID-19 situation is evolving very quickly. Please refer to OttawaPublicHealth.ca/Coronavirus to stay up-to-date on the latest information.

Reducing the Spread of COVID-19
We all have a role to play in reducing the spread of COVID-19. Ottawa Public Health (OPH) recommends that everyone take the following actions:

Reduce the spread of germs including the flu and COVID-19:

• Wash your hands often with soap and water, or use hand sanitizer.
• Avoid touching your eyes, nose, and mouth unless you have just cleaned your hands.
• Cover your cough and sneeze with a tissue or into your arm, not your hand. Even if you do not have symptoms, it is recommended to self-isolate for 14 days if:

• You have travelled anywhere outside of Canada (including the United States of America).

  • You live with, provided care for, or spent extensive time with someone who has:
  • Tested positive for COVID-19, OR is suspected to have COVID-19, OR who has respiratory symptoms (fever, cough, or shortness of breath) that started within 14 days of travel outside of Canada.

For more information, visit OPH Self-Isolation webpage.

Practice social distancing by maintaining 2 metres (6 feet) from those around you, to limit the number of people you come into close contact with; for example:

• Avoid groups of people or crowds.

• Take precautions to maintain distance in shared spaces; for example:

o Avoid crowded elevators (wait for an empty one if you can).

o Avoid using the mail room or laundry room at the same time as other residents (keep to a small number at a time to maintain distance).

• Avoid visits to long-term care homes, retirement homes, supportive housing, hospices and other congregate care settings unless absolutely essential.

Visit the OPH social distancing webpage for other suggestions.

To encourage these precautions, we encourage landlords and property managers to post the attached social distancing signage, as well as the signage found on OPH’s website in different languages that address topics such as handwashing and cough etiquette.

Social distancing does not mean emotional distancing. Encourage residents to check in with others by phone or other technology. Check in with yourself. It’s ok not to be ok. Please know that help is available, and we encourage residents to reach out to the Distress Centre of Ottawa to connect with someone at 613-238-3311 if needed.

Additional recommendations for multi-unit dwellings

OPH recommends the following additional actions in multi-unit dwellings:

• Suspend all non-urgent inspections and repair work, if possible.
• Close all onsite recreational amenities and gathering spaces (e.g. party rooms, fitness facilities, pools), if possible.
• Encourage limited use of public areas for necessary outings and take additional precautions in shared spaces (e.g. lobbies, hallways, mail rooms, laundry rooms).

Take extra precautions to clean and disinfect surfaces as often as possible:
• Remember to clean surfaces first, then disinfect them.

• Ensure an adequate supply of water, soap, paper towels for cleaning and disinfectant for sanitizing in spaces such as laundry rooms.

• Clean and disinfect high-touch surfaces often, at a minimum of twice a day (e.g. buzzer systems/kiosks, doorknobs, hand railing, light switches, elevator buttons, etc.) or as they become visibly soiled.

• Use an appropriate cleaner and disinfectant, as per manufacturer’s instructions.

• Remove items from shared spaces that may be hard to clean or disinfect (e.g. intricate lamps).

For additional cleaning information:
Please consult OPH’s cleaning and disinfection checklist and Public Health Ontario’s fact sheet on cleaning and disinfection for public settings for more information.

Supporting each other and our community
We understand that this is a challenging time, but measures like this are needed to ensure that the spread of COVID-19 in our community is limited.


COVID-19 Guidance for Retail Stores – Including Grocery Stores and Pharmacies

What is COVID-19?

The Novel Coronavirus (COVID-19) is known to cause infection in the respiratory system. Those who are infected with COVID-19 may have little to no symptoms or may not know they have symptoms because they are similar to a cold or flu. Symptoms, including fever, cough, difficulty breathing and pneumonia, and may take up to 14 days to appear after exposure to COVID-19. For more information about COVID-19, visit OttawaPublicHealth.ca/Coronavirus.

COVID-19 is most commonly spread person-to-person, from an infected person through:

• Respiratory droplets generated when an infected person coughs or sneezes.
• Close, prolonged personal contact, such as touching or shaking hands.
• Touching something with the virus on it, then touching your mouth, nose or eyes before washing your hands. There is evidence to suggest that, in the right conditions, COVID-19 could survive on surfaces for several days.

Reducing the spread:

To encourage these precautions, please put up the social distancing signage provided to you, as well as the signage found on OPH’s website in different languages that address the following topics:

• Handwashing
• Hand sanitizing
• Cough etiquette and other precautions
• Practising social distancing (ideally 2 metres)

Recommendations for Retail Stores – including Grocery Stores and Pharmacies
As cases of COVID-19 have been confirmed in Ottawa, Ottawa Public Health (OPH) is recommending that all stores that remain open should take the following actions:

Support and encourage behaviours to reduce the spread of germs
To reduce the spread of germs, OPH recommends that everyone:
• Wash their hands often with soap and water, or use hand sanitizer
• Avoid touching their eyes, nose, and mouth unless they have just cleaned their hands
• Cover their cough and sneeze with a tissue or into their arm, not their hand
• Stay home if they are sick
• Avoid visiting people in hospitals or long-term care centres if they are sick
• Practice social distancing (2 metres or 6 feet apart)

Ensure Social Distancing
The practice of social distancing promotes everyone keeping a 2 metre (6 feet) distance from each other. In order to ensure social distancing, the following steps should be taken:

• Increase the space between employees and patrons at counters by using screens or barriers.
• Limit the number of occupants, including staff, in the store to allow for the maintenance of a 2 metre (6 foot) social distance.
o Ensure line management practices that requires 2 meters (6 feet) social distancing for any patrons waiting outside to enter the store.
• Consider placing markers on the floor at check-out aisles to ensure customers maintain a 2 metre (6 foot) distance from one another.
• Close any seated, dine-in area that may be in the store.
• No sampling product stations should be permitted.

Consider vulnerable populations
• Some businesses have begun a practice where they have dedicated the first hour of operation for customers from vulnerable populations, for customers over 65, or for those with a compromised immune system.
• Other practices for consideration include offering a pre-order/pick-up/delivery model to limit interactions. OPH has guidelines for these measures on our website.

Take extra precautions to clean and disinfect surfaces as often as possible
OPH recommends that grocery stores complete the following enhanced cleaning practices to support infection prevention and control, as COVID-19 is spread by droplets:

• Remember to clean surfaces first, then disinfect them.
• Consider disinfecting shopping carts as frequently as possible.
• Ensure an adequate supply of water, soap, paper towels for cleaning and disinfectants for sanitizing.
• Use only disinfectants that have a Drug Identification Number (DIN). A DIN is an 8- digit number given by Health Canada that confirms it is approved for use in Canada.
• Clean and disinfect high-touch surfaces at a minimum of twice a day (doorknobs, hand railing, light switches, etc.) and/or as they become visibly soiled.
• Use an appropriate cleaner and disinfectant, as per manufacturer’s instructions.
• Remove items that are hard to clean and disinfect.

For more information on cleaning and disinfecting, please consult OPH’s cleaning and disinfection checklist as well as the Public Health Ontario guidelines for cleaning and disinfecting non-healthcare settings.

Provide patrons access to hand hygiene stations and supplies
• Ensure that patrons have easy access to handwashing stations, hand sanitizer and washrooms.
• Encourage patrons to wash their hands properly and frequently.

Transactions
• If possible, encourage patrons to pay by debit or credit card (tap if possible) and have staff wipe the machine and use hand sanitizer immediately after each interaction.
• Staff may choose to wear gloves. If they do so, they should practice proper glove use (see below).
• All cashiers should have hand sanitizer at their cashes, if possible.


Practice proper glove use
Gloves are not a substitute for proper hand hygiene, as they do not guarantee that food or surface are not contaminated. Gloves should always be worn when a staff member has a break in their skin or has a bandage that is covering a wound.
In the event you are wearing gloves, do so properly.

• Gloves must be used in combination with handwashing.
• Hands should always be washed and/or sanitized prior to putting on gloves and after taking gloves off.
• Change gloves whenever you change an activity, touch your face, or come into contact with an item that may have germs.
• Gloves should be thrown out and not used again once they have been taken off.

Supporting each other and our community
We understand that this is a challenging time, but measures like this are needed to ensure that the spread of COVID-19 in our community is limited. We thank you for the service that you provide to our community.

Phone: 613-580-2483
Address: 110 Laurier Ave W, Ottawa, ON, K1P 1J1