OC Transpo Launches Route Review

Bus Route Review is starting on April 27, go to OCtranspo.com to learn more.

Have your say in Ottawa’s future bus network.  

OC Transpo is committed to delivering the best possible service to customers. Since the beginning of the COVID-19 pandemic, there have been significant changes to how often and how many customers use transit. Considering this, and the upcoming opening of Stage 2 O-Train extensions, there is a need to review the transit planning principles that are used to shape the bus route network. These principles are things like how far you walk to get to a bus stop, how frequently the bus runs, and the maximum number of people on the bus. Once this review is complete, OC Transpo will have an updated service planning framework. This will guide potential changes to the bus route network in 2024, and beyond, that may be considered in light of changing travel patterns and O-Train expansion.    

How will we do this? The Bus Route Review will consider: 

  • Industry standards for service planning principles 
  • How buses will connect to Stage 2 O-Train extensions 
  • New travel patterns and ridership levels 
  • Feedback from customers, residents and stakeholders 
  • The City of Ottawa’s Equity and Inclusion lens 

This work will consist of multiple phases as planning transit principles are reviewed and potential adjustments are made to the bus route network. Customer feedback is important throughout this work. Starting today, customers and residents can get involved by completing a short survey asking about how you use the transit system and what you think the future of our transit system should look like.

For details, and to access the route review survey, please click here.

Have your say!

Right now, these are the ways you can provide your feedback on this review:  

  1. Complete the survey.
  2. Email [email protected].
  3. Coming soon: three open houses across the city 

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